Ideas, expertise and perspectives on technology.

Standard service desk models don’t always fit field engineering businesses. Discover how Sourcesense designed a Jira Service Management solution that improved customer support, streamlined field operations, reduced manual administration, and delivered a cost-effective approach to supporting engineers across the UK.

The best Jira Service Management implementations aren’t defined by workflows or automation. They’re defined by how well people, process, and technology work together. Here’s how Sourcesense uses real-world Atlassian experience to help organisations build service platforms that teams actually want to use.

Service management is no longer just an IT function. Modern organisations need connected service experiences across operations, engineering, business teams, and support. Here’s how Sourcesense helps organisations use Jira Service Management and the Atlassian platform to build scalable, business-wide service capabilities.

Migration weekend shouldn’t be exciting. It should be boring. By the time cutover arrives, the difficult decisions, risk assessments, testing and stakeholder alignment should already be complete. In my experience, successful Atlassian migrations are built on preparation, communication and governance, not last-minute heroics.

Spend five minutes on LinkedIn and you’d think AI has already transformed everything. It hasn’t. Most teams are still experimenting, and the ones seeing real value aren’t chasing hype, they’re quietly building the right foundations.

After migrating from Jira Data Center to Jira Cloud, a large organisation faced hundreds of duplicated Jira teams that no longer met governance or naming standards. Manual cleanup was impractical and risky due to deep integrations across boards, workflows, and permissions. This case study explores how a custom, API-driven solution safely automated team cleanup and recreation at scale—delivering consistency, auditability, and a 99% reduction in manual effort.

A closer look at Flexible User License – Auto User Management for Jira, and why it’s about more than optimising licence spend. This review explores how thoughtful automation improves security, governance, and long-term platform health.

A global digital engagement solutions provider, supporting the hospitality, healthcare, and senior living sectors, set out to enhance the performance, governance, and scalability of their Atlassian ecosystem. Their Jira environment spanned multiple business units, hosting dozens of company-managed and team-managed projects for software delivery, support, and platform operations. Challenge As the organisation expanded, so did their Jira instance, resulting in several challenge

In 2025, the way teams connect has changed and the need for a central Company Hub has never been clearer. A well-designed Hub brings people, projects, and tools together, turning Confluence into a true digital headquarters. Discover how new Atlassian features — from personalized dashboards to AI-powered search — are redefining collaboration, and why every modern business needs a smarter Hub to stay aligned and agile.

Confluence has evolved from a quiet library into a noisy playground, where knowledge turns into action and AI fuels real collaboration.

Tired of exporting Jira data into spreadsheets? Snapshot for Jira lets you embed live, versioned insights directly in Confluence.

They say knowledge is power. But here’s the uncomfortable truth: knowledge is only powerful if it’s fresh.

Rovo redefines teamwork with secure, AI-powered collaboration—saving time, boosting focus, and transforming how teams work

Discover the practical Atlassian Team ’25 updates that boost everyday work—faster Confluence, smarter Jira, and easier collaboration.

ITSM doesn’t have to be the department of “no.” With Atlassian tools and an agile mindset, it can become a driver of business value. The key is shifting culture first: openness, collaboration, value-first thinking, blameless learning, and adaptability. Pair that with practical enablers—automation, agile practices, knowledge sharing, modern incident management, and lean change control—and IT stops being a bottleneck.

Atlassian has officially set the clock: Data Center products will reach end of life on March 28, 2029. That may sound distant, but in enterprise IT, four years is barely a single project cycle. By the time you’ve scoped requirements, secured budgets, piloted solutions, and celebrated go-live, 2029 will be knocking on your door.

RegTech is transforming compliance from a box-ticking exercise into a strategic advantage. By combining Atlassian’s powerful workflow engine with innovative RegTech solutions, financial institutions can create repeatable, auditable processes that simplify regulatory reporting, streamline incident management, and stay ahead of evolving frameworks like DORA. This integration ensures compliance while driving innovation.

Say More with Less: How Captionizer Makes Visuals Work Harder in Confluence

We’ve been using the Microsoft 365 for Jira integration for a month now, and it’s genuinely improved how we handle email, meetings, and collaboration in Jira.

Transforming Request Management with Jira Service Management