Knowledge Isn’t Valuable Unless It’s Up to Date

(because nobody likes stale toast)

They say knowledge is power. But here’s the uncomfortable truth: knowledge is only powerful if it’s fresh.

An outdated Confluence article in your Jira Service Management (JSM) knowledge base? That’s like reaching for a croissant only to find it’s gone hard enough to chip a tooth. Nobody enjoys it, and it doesn’t do the job it’s meant to.

The Challenge: Serving Yesterday’s Breakfast

• Agents under pressure: An incident comes in, the KB link is clicked… and it’s last updated in 2021. Bon appétit!

• Auditors at the table: Compliance folks pull up a page with no approvals trail. Cue indigestion.

• Teams trying their best: But when “everyone” owns documentation, no one really owns it. Result? Cold porridge.

  
  

Out-of-date knowledge isn’t just irritating — it can be costly, risky, and a bit embarrassing when your users know more than your documentation.

The Solution: Confluence Approvals = A Fresh Breakfast Spread

This is where workflows and approvals earn their keep:

🥐 Freshness checks: Pages past their “best before” date get flagged automatically.

🥓 Workflow bacon: Content is routed straight to the right owner for a proper update and sign-off.

🍳 Compliance eggs: Every approval leaves a tasty audit trail — from ISO to GDPR — no burnt edges.

Think of it as your kitchen timer for knowledge. No more stale toast; your KB is served hot and fresh.

Why It Matters (Beyond Breakfast)

Whether you’re in finance, pharma, aerospace, or manufacturing, keeping your knowledge up to date isn’t optional — it’s the main course.

Even for smaller orgs, Confluence approvals mean your teams spend less time chewing on old information and more time serving customers what they actually need. Reliable, warm, and nourishing — like the perfect breakfast.

Hungry for More?

We’ll be cooking this up properly in our joint webinar with AppFox:

👉 “Using JSM? One Less Thing to Think About – Automating Knowledge & Approvals with Confluence”

Join us soon to see how JSM and Confluence approvals keep your KB crisp, compliant, and downright delicious.