A global digital engagement solutions provider, supporting the hospitality, healthcare, and senior living sectors, set out to enhance the performance, governance, and scalability of their Atlassian ecosystem. Their Jira environment spanned multiple business units, hosting dozens of company-managed and team-managed projects for software delivery, support, and platform operations. Challenge As the organisation expanded, so did their Jira instance, resulting in several challenge

Transforming Request Management with Jira Service Management

During an Atlassian Cloud migration, internal JSM comments became public. A custom tool by Sourcesense fixed 15K+ comments in minutes—no disruption, full security. A fast win through smart automation.

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We recommended a move to Jira Cloud, to save on administration effort and hosting costs, and used Atlassian Access to integrate Funding Circ