Sustain
Keep your Atlassian environment healthy, stable and continuously improving.
Once your Atlassian tools are live, ongoing support becomes critical. Without the right Business-As-Usual model, configurations can become increasingly complex, administration effort grows and platform value can gradually decline.
Sustain is Sourcesense’s bespoke BAU service, designed to protect your Atlassian investment, support your teams day to day and ensure your environment continues to evolve alongside your organisation.
Benefits of Sustain
Long-Term Platform Stability
Maintain a consistent, secure and well-governed Atlassian environment over time.
Expert Support on Demand
Access experienced Atlassian specialists without increasing pressure on your internal administration teams.
Continuous Improvement
Move beyond break-fix support with ongoing optimisation, automation and adoption of new platform capabilities.
Stronger Governance
Maintain control over configuration changes, permissions, data integrity and platform standards.
Reduced Internal Overhead
Give your internal teams more time to focus on strategic priorities while we support the day-to-day running of your Atlassian environment.
How Sustain Helps
Platform Stability & Governance
We help keep your Atlassian environment consistent, secure and supportable through:
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Centralised administration across Atlassian tools
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Structured change approval for configuration updates
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Data integrity and permission management
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Best-practice configuration standards
Day-to-Day Support
Reliable expert support when you need it, including:
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Investigation and resolution of platform issues
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Configuration updates and enhancements
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Add-on and integration management
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Support for new projects and teams
Continuous Improvement
Sustain is not simply about maintenance. We continuously look for ways to improve the way your platform operates through:
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Workflow and configuration optimisation
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Custom field and scheme management
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Adoption of new Atlassian features
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Reduction of manual effort through automation
Trusted Partnership
Our team works as an extension of yours, providing:
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Dedicated account management
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Proactive monitoring and advice
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Regular check-ins and guidance
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Forward planning as your needs evolve
Who Is Sustain For?
Sustain is designed for organisations that rely on Atlassian tools for day-to-day operations and need confidence that their environment will remain stable, well governed and capable of supporting future growth.
It is particularly suited to organisations with limited internal administration capacity, teams looking for expert support without increasing permanent headcount, and businesses that want continuous improvement rather than reactive support alone.
Why Sourcesense?
Certified Atlassian Expertise
Access experienced Atlassian specialists with deep technical and operational knowledge.
Practical, Outcome-Focused Support
Our approach is centred on solving real operational challenges and creating measurable value.
Stability & Governance
We place strong emphasis on keeping environments supportable, scalable and aligned with good governance practices.
Long-Term Partnership
We invest in understanding your platform, priorities and future plans so we can support your organisation as it evolves.
SUSTAIN FACTSHEET
Learn more about our Business-As-Usual support service.
Explore how Sustain can help maintain, support and continuously improve your Atlassian environment while reducing the operational burden on your internal teams.
Download the Sustain Factsheet