Ideas, expertise and perspectives on technology.

Manual ticket assignment can only take a service team so far. Explore how Workforce Management in Jira Service Management brings capacity, schedules and agent availability together, with a practical guide to getting started.

Standard service desk models don’t always fit field engineering businesses. Discover how Sourcesense designed a Jira Service Management solution that improved customer support, streamlined field operations, reduced manual administration, and delivered a cost-effective approach to supporting engineers across the UK.

Spend five minutes on LinkedIn and you’d think AI has already transformed everything. It hasn’t. Most teams are still experimenting, and the ones seeing real value aren’t chasing hype, they’re quietly building the right foundations.

After migrating from Jira Data Center to Jira Cloud, a large organisation faced hundreds of duplicated Jira teams that no longer met governance or naming standards. Manual cleanup was impractical and risky due to deep integrations across boards, workflows, and permissions. This case study explores how a custom, API-driven solution safely automated team cleanup and recreation at scale—delivering consistency, auditability, and a 99% reduction in manual effort.

Managing Atlassian licences doesn’t need to be complex. As an Atlassian Platinum Solution Partner, Sourcesense helps organisations simplify licensing, optimise costs, and plan for growth with expert advice and dedicated support. From renewals and migrations to ITSM consultancy and health checks, our team ensures your Atlassian tools deliver maximum value across every stage of your journey.

In 2025, the way teams connect has changed and the need for a central Company Hub has never been clearer. A well-designed Hub brings people, projects, and tools together, turning Confluence into a true digital headquarters. Discover how new Atlassian features — from personalized dashboards to AI-powered search — are redefining collaboration, and why every modern business needs a smarter Hub to stay aligned and agile.

Confluence has evolved from a quiet library into a noisy playground, where knowledge turns into action and AI fuels real collaboration.

They say knowledge is power. But here’s the uncomfortable truth: knowledge is only powerful if it’s fresh.

Rovo redefines teamwork with secure, AI-powered collaboration—saving time, boosting focus, and transforming how teams work

Atlassian has officially set the clock: Data Center products will reach end of life on March 28, 2029. That may sound distant, but in enterprise IT, four years is barely a single project cycle. By the time you’ve scoped requirements, secured budgets, piloted solutions, and celebrated go-live, 2029 will be knocking on your door.

RegTech is transforming compliance from a box-ticking exercise into a strategic advantage. By combining Atlassian’s powerful workflow engine with innovative RegTech solutions, financial institutions can create repeatable, auditable processes that simplify regulatory reporting, streamline incident management, and stay ahead of evolving frameworks like DORA. This integration ensures compliance while driving innovation.

We’ve been using the Microsoft 365 for Jira integration for a month now, and it’s genuinely improved how we handle email, meetings, and collaboration in Jira.

Transforming Request Management with Jira Service Management

During an Atlassian Cloud migration, internal JSM comments became public. A custom tool by Sourcesense fixed 15K+ comments in minutes—no disruption, full security. A fast win through smart automation.

Unlock productivity by automating workflows in Jira and Confluence! Discover how Atlassian automation simplifies tasks, reduces errors, and

We recommended a move to Jira Cloud, to save on administration effort and hosting costs, and used Atlassian Access to integrate