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Knowledge Isn’t Valuable Unless It’s Up to Date
They say knowledge is power. But here’s the uncomfortable truth: knowledge is only powerful if it’s fresh.
Fiona Pratt
Oct 14, 20252 min read
What does it take to turn ITSM from red tape into real teamwork - with a little help from Jira?
ITSM doesn’t have to be the department of “no.” With Atlassian tools and an agile mindset, it can become a driver of business value. The key is shifting culture first: openness, collaboration, value-first thinking, blameless learning, and adaptability. Pair that with practical enablers—automation, agile practices, knowledge sharing, modern incident management, and lean change control—and IT stops being a bottleneck.
Christine Box
Sep 22, 20254 min read
Case Study: Automating Internal Comment Updates in Jira Service Management Cloud Post-Migration
During an Atlassian Cloud migration, internal JSM comments became public. A custom tool by Sourcesense fixed 15K+ comments in minutes—no disruption, full security. A fast win through smart automation.
Matt Hickman
Apr 28, 20253 min read
High Velocity Connect: A Day of Innovation
High Velocity Connect: A Day of Innovation
Fiona Pratt
Mar 5, 20253 min read
My Team '24 Europe Blog
In early October, I had the privilege of attending the Atlassian Team '24 event in Barcelona, Spain........
Christine Box
Oct 21, 20243 min read
Helping a leading lender handle IT issues more efficiently and effectively
We recommended a move to Jira Cloud, to save on administration effort and hosting costs, and used Atlassian Access to integrate Funding Circ
Sourcesense Team
Jun 3, 20243 min read
I need a project in Jira - but which type?
When creating a project - Jira will offer you templates and pre-configured examples based on the products you own. But which do I need?
Christine Box
Jun 3, 20244 min read
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