A global digital engagement solutions provider, supporting the hospitality, healthcare, and senior living sectors, set out to enhance the performance, governance, and scalability of their Atlassian ecosystem. Their Jira environment spanned multiple business units, hosting dozens of company-managed and team-managed projects for software delivery, support, and platform operations. Challenge As the organisation expanded, so did their Jira instance, resulting in several challenge

They say knowledge is power. But here’s the uncomfortable truth: knowledge is only powerful if it’s fresh.

Rovo redefines teamwork with secure, AI-powered collaboration—saving time, boosting focus, and transforming how teams work

ITSM doesn’t have to be the department of “no.” With Atlassian tools and an agile mindset, it can become a driver of business value. The key is shifting culture first: openness, collaboration, value-first thinking, blameless learning, and adaptability. Pair that with practical enablers—automation, agile practices, knowledge sharing, modern incident management, and lean change control—and IT stops being a bottleneck.

Master Jira and Confluence with keyboard shortcuts to boost productivity. Streamline navigation, save time, and stay focused on key tasks.