Ideas, expertise and perspectives on technology.

Atlassian AMP brings a vision of humans and AI agents working together. We explore what this means for businesses, why governance matters and how to prepare your processes, knowledge and permissions for AI-assisted teamwork.

From AI agents becoming teammates to smarter, more connected workflows, Team ’26 Europe gave us plenty to think about. Discover our highlights from Amsterdam and what Atlassian’s latest announcements mean for the future of teamwork.

Manual ticket assignment can only take a service team so far. Explore how Workforce Management in Jira Service Management brings capacity, schedules and agent availability together, with a practical guide to getting started.

Standard service desk models don’t always fit field engineering businesses. Discover how Sourcesense designed a Jira Service Management solution that improved customer support, streamlined field operations, reduced manual administration, and delivered a cost-effective approach to supporting engineers across the UK.

Service management is no longer just an IT function. Modern organisations need connected service experiences across operations, engineering, business teams, and support. Here’s how Sourcesense helps organisations use Jira Service Management and the Atlassian platform to build scalable, business-wide service capabilities.

Migration weekend shouldn’t be exciting. It should be boring. By the time cutover arrives, the difficult decisions, risk assessments, testing and stakeholder alignment should already be complete. In my experience, successful Atlassian migrations are built on preparation, communication and governance, not last-minute heroics.

Spend five minutes on LinkedIn and you’d think AI has already transformed everything. It hasn’t. Most teams are still experimenting, and the ones seeing real value aren’t chasing hype, they’re quietly building the right foundations.

After migrating from Jira Data Center to Jira Cloud, a large organisation faced hundreds of duplicated Jira teams that no longer met governance or naming standards. Manual cleanup was impractical and risky due to deep integrations across boards, workflows, and permissions. This case study explores how a custom, API-driven solution safely automated team cleanup and recreation at scale—delivering consistency, auditability, and a 99% reduction in manual effort.

A global digital engagement solutions provider, supporting the hospitality, healthcare, and senior living sectors, set out to enhance the performance, governance, and scalability of their Atlassian ecosystem. Their Jira environment spanned multiple business units, hosting dozens of company-managed and team-managed projects for software delivery, support, and platform operations. Challenge As the organisation expanded, so did their Jira instance, resulting in several challenge

Managing Atlassian licences doesn’t need to be complex. As an Atlassian Platinum Solution Partner, Sourcesense helps organisations simplify licensing, optimise costs, and plan for growth with expert advice and dedicated support. From renewals and migrations to ITSM consultancy and health checks, our team ensures your Atlassian tools deliver maximum value across every stage of your journey.

In 2025, the way teams connect has changed and the need for a central Company Hub has never been clearer. A well-designed Hub brings people, projects, and tools together, turning Confluence into a true digital headquarters. Discover how new Atlassian features — from personalized dashboards to AI-powered search — are redefining collaboration, and why every modern business needs a smarter Hub to stay aligned and agile.

Rovo redefines teamwork with secure, AI-powered collaboration—saving time, boosting focus, and transforming how teams work

Discover the practical Atlassian Team ’25 updates that boost everyday work—faster Confluence, smarter Jira, and easier collaboration.

ITSM doesn’t have to be the department of “no.” With Atlassian tools and an agile mindset, it can become a driver of business value. The key is shifting culture first: openness, collaboration, value-first thinking, blameless learning, and adaptability. Pair that with practical enablers—automation, agile practices, knowledge sharing, modern incident management, and lean change control—and IT stops being a bottleneck.

Atlassian has officially set the clock: Data Center products will reach end of life on March 28, 2029. That may sound distant, but in enterprise IT, four years is barely a single project cycle. By the time you’ve scoped requirements, secured budgets, piloted solutions, and celebrated go-live, 2029 will be knocking on your door.

RegTech is transforming compliance from a box-ticking exercise into a strategic advantage. By combining Atlassian’s powerful workflow engine with innovative RegTech solutions, financial institutions can create repeatable, auditable processes that simplify regulatory reporting, streamline incident management, and stay ahead of evolving frameworks like DORA. This integration ensures compliance while driving innovation.

Say More with Less: How Captionizer Makes Visuals Work Harder in Confluence

We’ve been using the Microsoft 365 for Jira integration for a month now, and it’s genuinely improved how we handle email, meetings, and collaboration in Jira.

Transforming Request Management with Jira Service Management

During an Atlassian Cloud migration, internal JSM comments became public. A custom tool by Sourcesense fixed 15K+ comments in minutes—no disruption, full security. A fast win through smart automation.