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Ideas, expertise and perspectives on technology.
Explore practical insights on Atlassian, cloud, AI, service management and the technologies shaping the way organisations work.
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Proactive Service Management - Early Access
What if IT could resolve problems before employees even notice them? We explore Atlassian's new Proactive Service Management capability for Jira Service Management and what it could mean for IT support teams.
Sep 172 min read
Designing a Jira Service Management Solution for a Field Engineering Business
Standard service desk models don’t always fit field engineering businesses. Discover how Sourcesense designed a Jira Service Management solution that improved customer support, streamlined field operations, reduced manual administration, and delivered a cost-effective approach to supporting engineers across the UK.
Jun 114 min read
Jira Service Management works best when it is designed around people, not tickets
The best Jira Service Management implementations aren’t defined by workflows or automation. They’re defined by how well people, process, and technology work together. Here’s how Sourcesense uses real-world Atlassian experience to help organisations build service platforms that teams actually want to use.
Jun 105 min read
Transforming Service Management with Sourcesense's Jira Expertise
Service management is no longer just an IT function. Modern organisations need connected service experiences across operations, engineering, business teams, and support. Here’s how Sourcesense helps organisations use Jira Service Management and the Atlassian platform to build scalable, business-wide service capabilities.
Jun 103 min read
What does it take to turn ITSM from red tape into real teamwork - with a little help from Jira?
ITSM doesn’t have to be the department of “no.” With Atlassian tools and an agile mindset, it can become a driver of business value. The key is shifting culture first: openness, collaboration, value-first thinking, blameless learning, and adaptability. Pair that with practical enablers—automation, agile practices, knowledge sharing, modern incident management, and lean change control—and IT stops being a bottleneck.
Sep 22, 20254 min read
iMail Comms – Transforming Request Management with Jira Service Management
Transforming Request Management with Jira Service Management
May 8, 20253 min read
Case Study: Automating Internal Comment Updates in Jira Service Management Cloud Post-Migration
During an Atlassian Cloud migration, internal JSM comments became public. A custom tool by Sourcesense fixed 15K+ comments in minutes—no disruption, full security. A fast win through smart automation.
Apr 28, 20253 min read
Using AI Safely in Your Business: A Guide for Organisations
Learn how to implement AI safely in your business with practical tips on ethics, risk management, and building trust
Mar 10, 20254 min read
Unlocking the Power of Xray: Streamlining Test Management with Jira
In the world of software development, quality is everything. That’s where Xray comes in
Dec 12, 20243 min read
My Team '24 Europe Blog
In early October, I had the privilege of attending the Atlassian Team '24 event in Barcelona, Spain........
Oct 21, 20243 min read
Atlassian Cloud Benefits
Unlock the power of Atlassian Cloud! Boost security, automate updates, and enhance team productivity. Find out why cloud is the future!
Sep 20, 20241 min read
Protecting Your Jira Service Management: Why Data Security Is Critical
Ready to build resilience into your ITSM practice? Hear from our Partners at HYCU!
Jun 5, 20242 min read
Helping a leading challenger bank handle IT issues more efficiently and effectively
We recommended a move to Jira Cloud, to save on administration effort and hosting costs, and used Atlassian Access to integrate
Jun 3, 20243 min read
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