ITSM doesn’t have to be the department of “no.” With Atlassian tools and an agile mindset, it can become a driver of business value. The key is shifting culture first: openness, collaboration, value-first thinking, blameless learning, and adaptability. Pair that with practical enablers—automation, agile practices, knowledge sharing, modern incident management, and lean change control—and IT stops being a bottleneck.

Why using retrospectives is the secret sauce for Migrations

In early October, I had the privilege of attending the Atlassian Team '24 event in Barcelona, Spain........