Question 1

What does Sourcesense do?

Accepted Answer

Sourcesense is an international technology consultancy helping organisations improve the way they work through strategic consulting, Atlassian expertise, cloud technologies, AI and automation, managed services and ongoing optimisation.

Question 2

Is Sourcesense an Atlassian Partner?

Accepted Answer

Yes. Sourcesense is an Atlassian Platinum Solution Partner, with extensive experience supporting organisations across the Atlassian ecosystem.

Question 3

Do you only work with Atlassian products?

Accepted Answer

Atlassian is a core area of our expertise, but our work also includes cloud transformation, AI and automation, governance, integrations, managed services and broader technology consultancy.

Question 4

I’m not sure which service I need. Can you help?

Accepted Answer

Absolutely. You don’t need to know the exact solution before contacting us. Tell us about your current challenges and objectives, and we’ll help identify the most appropriate next step.

Question 5

Can you review our existing Atlassian environment?

Accepted Answer

Yes. Our Wellness Check provides a complimentary high-level assessment, while HealthCheck offers a more detailed diagnostic review with recommendations for improvement.

Question 6

Can you help improve an existing Atlassian setup?

Accepted Answer

Yes. Through services such as Energise, we can help address technical debt, optimise workflows and automation, improve governance and enhance the overall user experience.

Question 7

Do you provide ongoing Atlassian support?

Accepted Answer

Yes. Sustain is our Business-As-Usual service, providing ongoing platform support, governance, maintenance and continuous improvement.

Question 8

Can you help us migrate to Atlassian Cloud?

Accepted Answer

Yes. We support organisations throughout the Cloud migration journey, from assessment and planning through test migration, production migration and post-migration hypercare.

Question 9

Can you help with Jira Service Management?

Accepted Answer

Yes. We support Jira Service Management implementation and optimisation, including ITSM, Enterprise Service Management, Assets, automation, knowledge management, training and go-live support.

Question 10

Do you provide Atlassian training and consultancy?

Accepted Answer

Yes. We offer tailored one-to-one training, team training, administrator and power-user training, workshops and specialist consultancy across the Atlassian ecosystem.

Question 11

Can you help with Atlassian licences and renewals?

Accepted Answer

Yes. Our Portfolio Management service can help with licence optimisation, usage and adoption analysis, renewal planning, governance and cost optimisation.

Question 12

Do you offer any complimentary services?

Accepted Answer

Yes. Our Wellness Check is a complimentary high-level assessment designed to help identify potential risks, areas for improvement and opportunities within your Atlassian environment.

Question 13

Can I download more information about your services?

Accepted Answer

Yes. Our Factsheets & Guides section contains downloadable resources covering many of our services and solutions.

Question 14

How can I speak to someone at Sourcesense?

Accepted Answer

You can contact us through the website contact form or book a Discovery Call with our team. We’ll connect you with the right specialist based on your requirements.

Question 15

What happens during a Discovery Call?

Accepted Answer

It’s an initial conversation focused on understanding your current situation, priorities and objectives. We’ll discuss where Sourcesense may be able to help and suggest practical next steps.

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